Billing Terms & Conditions

This Payment Policy explains how transactions are processed at The Pet Pantry and the measures we take to keep your payment information secure. We are committed to providing a clear and transparent checkout process with no hidden fees.


1. Secure Checkout & Currency

All transactions are processed in British Pounds Sterling (GBP £).

At checkout, the final payment page will clearly display the total amount including:

Product Price

The cost of the items you have selected.

Shipping Fees

  • Free standard shipping on orders over £50

  • A £4.99 flat rate applies to orders under £50

Taxes

Any applicable VAT is included where required.

We do not charge hidden handling or administrative fees.


2. Accepted Payment Methods

We use Shopify Payments and trusted payment providers to ensure a secure and reliable checkout experience.

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely through Shopify’s encrypted checkout system.


3. Transaction Security & Privacy

Your financial security is extremely important to us. We take several measures to protect your information.

SSL Encryption

Our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission.

PCI DSS Compliance

We do not store or have direct access to your full credit or debit card details. All sensitive payment information is securely processed by PCI‑compliant payment providers through Shopify.

Registered Business

All payments are processed under our registered business name, The Pet Pantry.


4. Order Confirmation & Processing

Order Confirmation

After a successful payment, you will receive an Order Confirmation Email with your order details.

Order Cut‑Off Time

5:00 PM (GMT UTC +0)

Processing Time

  • Orders placed before 5:00 PM are usually processed the same business day

  • Orders are processed Monday to Friday to ensure quick dispatch


Contact Information

If you have any questions regarding your payment or order, please contact our support team.

Store Name: The Pet Pantry

Company Name: THE PET PANTRY LIMITED

Company Number: 8109353

Business Address: 30 Churchill Shopping Centre, Dudley, DY2 7BJ, United Kingdom

Phone: +44 01384257725

Email: support@thepet-pantry.co.uk

Customer Service Hours (GMT UTC+0): Monday – Friday 9:00 AM – 5:00 PM

Order Cut‑Off Time: 5:00 PM (GMT UTC+0)