Shipping policy
At The Pet Pantry, we are committed to providing a reliable, transparent, and efficient shipping experience. Every order is carefully checked and prepared to ensure safe and timely delivery across the United Kingdom and the United States.
1. Shipping Rates & Service Areas
We currently ship within the United Kingdom and the United States.
United Kingdom Shipping
Free Standard Shipping
Available on all orders over £50.00
Flat Rate Shipping
A shipping fee of £4.99 applies to orders under £50.00
United States Shipping
Free Standard Shipping
We offer free standard shipping on all orders shipped to the United States.
No Hidden Fees
We do not charge handling or unexpected processing fees. Any applicable taxes will be calculated at checkout based on your delivery address.
2. Free Local Pickup
Customers located near Henstead / Beccles may choose the Local Pickup option during checkout.
Pickup Location
The Pet Pantry
Unit 3, Henstead Arts & Craft Centre
Toad Row, Henstead
Beccles NR34 7LG
United Kingdom
Availability
Orders are usually ready for collection within 2 to 4 hours during business hours.
Notification
You will receive an Order Ready for Pickup email once your order is prepared. Please bring your order confirmation and a valid ID when collecting your order.
3. Order Processing & Cut-Off Time
We operate Monday to Friday to ensure quick and efficient order processing.
United Kingdom Customer Service Hours (GMT UTC +0)
Monday – Friday
9:00 AM – 5:00 PM
United Kingdom Order Cut-Off Time
5:00 PM (GMT UTC +0)
United Kingdom Handling Time
0 to 1 Business Day
Orders placed before 5:00 PM are usually prepared and dispatched by the next business day.
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
United States Customer Service Hours (Pacific Standard Time GMT -8)
Monday – Friday
9:00 AM – 5:00 PM
United States Order Cut-Off Time
5:00 PM (Pacific Standard Time GMT -8)
United States Handling Time
2 to 3 Business Days
4. Delivery Estimates
Once your order has been handed to our courier partners, the estimated delivery times are:
United Kingdom
Transit Time: 2 to 4 Business Days
United States
Transit Time: 5 to 9 Business Days
Total Estimated Delivery Time
- United Kingdom: 2 to 5 Business Days
- United States: 7 to 12 Business Days
Delivery times may vary during busy seasons or due to courier delays outside our control.
5. Tracking Your Order
After your order has been dispatched, you will receive a Shipping Confirmation Email containing:
- Your tracking number
- A link to follow your delivery
Tracking information usually becomes active within 24 hours.
6. Address Accuracy & Deliveries
Incorrect Address
Please ensure all delivery details are correct at checkout. If a parcel is returned due to an incorrect address, additional shipping charges may apply for resending the order.
Damaged Items
If your item arrives damaged, please contact us within 3 days of delivery at support@thepet-pantry.co.uk and include photos of the damaged product and packaging.
7. Contact Information
If you have any questions regarding your order or shipping, our support team is happy to assist you.
Store Name: The Pet Pantry
Company Name: THE PET PANTRY LIMITED
Company Number: 8109353
Business Address:
30 Churchill Shopping Centre, Dudley, DY2 7BJ, United Kingdom
Phone: +44 01384257725
Email: support@thepet-pantry.co.uk
United Kingdom Customer Service Hours (GMT UTC+0):
Monday – Friday 9:00 AM – 5:00 PM
United States Customer Service Hours (Pacific Standard Time GMT -8):
Monday – Friday 9:00 AM – 5:00 PM