Frequently Asked Questions (FAQ)

1. Where do you ship from?

All orders from The Pet Pantry are processed and shipped within the United Kingdom to ensure reliable and timely delivery.

2. How long does delivery take?

• Orders are usually processed within 0–1 business day

• Estimated delivery time is 2–5 business days, depending on your location

3. Do you offer free shipping?

Yes.

• Free standard shipping on orders over £50 within the United Kingdom

• A £4.99 flat rate applies to orders under £50

4. Can I return an item if I’m not satisfied?

Yes. You may request a return within 30 days of delivery, provided the item is unused, unopened, and in its original packaging.

5. What items cannot be returned?

For hygiene and safety reasons, we cannot accept returns on:

• Opened pet food or treats

• Opened grooming or health products

• Used pet beds or clothing

• Flea or worming treatments

• Clearance or final sale items

• Gift cards

6. What should I do if my item arrives damaged?

If your item arrives damaged or incorrect, please contact us within 3 days of delivery and include photos of the product and packaging. Our team will arrange a replacement or refund.

7. How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.

8. What payment methods do you accept?

We accept secure payments through Shopify Payments. Customers can safely pay using:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

• Shop Pay

All transactions are processed through Shopify’s secure encrypted checkout system.

9. How can I contact customer support?

Store Name: The Pet Pantry

Company Name: THE PET PANTRY LIMITED

Company Number: 8109353

Business Address: 30 Churchill Shopping Centre, Dudley, DY2 7BJ, United Kingdom

Phone: +44 01384257725

Email: support@thepet-pantry.co.uk

Customer Service Hours (GMT UTC+0): Monday – Friday 9:00 AM – 5:00 PM

Order Cut‑Off Time: 5:00 PM (GMT UTC+0)